Refund & Return Policy

If something is wrong with your order, tell us and we will put it right.

If your order arrives damaged or incorrect

Contact us within 48 hours of delivery with a photograph. We will replace it or refund you in full, including delivery. You do not need to return it.

Food safety

Because our products are fresh food, we cannot accept returns of items that have been opened, or resell anything that has left our control. This does not affect your rights if the product was faulty, damaged or not what you ordered.

Cancelling before dispatch

You can cancel any order that has not yet been dispatched, from your account or by contacting us, and we will refund you in full.

How refunds are paid

Refunds go back to the method you paid with. Card refunds usually appear within 5–10 working days, depending on your bank.

How to reach us

Use the contact page, or reply to your order confirmation email. Please have your order number to hand.